Good Vibe Gifts accepts all returns within 14 days of delivery, as part of our hassle-free return policy.
We provide high quality resolution photos and videos and detailed descriptions as a way to accurately represent each of our products. We do not ship any items that have been misrepresented by our product listings.
If you wish to return an item due to personal preference you will be charged a 15% restocking fee for your product.
Shipping charges and fees are non-refundable.
You will not receive a restocking fee if you wish to exchange your item for store credit.
If you wish to exchange an item you must cover the cost of shipping when returning the item. Additional shipping costs may incur when shipping out the new product.
When returning an item, and after having contacted our support team, you will have the option of using a Good Vibe Gifts provided, prepaid shipping label, in which the cost of the postage will be subtracted from your refund, or you may ship the item back using your own label.
Once we receive your return, a refund will be issued within 48 hours. Please allow 2-4 business days for your bank to clear the funds.
In the unlikely event that you receive an item that has been damaged during shipping, please contact our support team immediately to file a claim. Our support team is Available 24/7 via email firstname.lastname@example.org. You must contact us within 3 days of delivery to notify us of any items that may have arrived damaged. Do not throw away any packaging or any of the contents inside of the package. Leave everything as is until you have contacted our support team.
When filing a claim via Email you must complete the following:
- First and Last Name
- Order Number
- 2-3 Clear photos of the damaged item, as well as the packaging
Good Vibe Gifts will replace the broken item with a functional piece at no additional cost. We may request that you send back the original defective item at no additional cost. We will provide any prepaid shipping labels.
*All product return shipments must include all original internal packing materials, boxes and containers.